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Contact Us

Last updated: 2026-05-05

We welcome questions, corrections, partnership enquiries, and reader feedback. Use the channel that best matches your message.

Email

The fastest and most reliable way to reach us:

support@booplay.com

We aim to reply within 1–2 business days. For account, deposit, withdrawal, KYC, or bonus issues at the casino itself, please contact Boo Casino's support team directly through the live chat on the operator's site — those are the only people authorized to act on your account.

What to Include

To help us respond quickly and accurately, please include:

  • A clear subject line (e.g., "Bonus terms correction" or "Press enquiry").
  • The specific page URL on our site, if your message refers to one.
  • A concise description of your question, concern, or correction.
  • Any relevant screenshots or sources if you are reporting an inaccuracy.

What We Can Help With

  • Reporting outdated information on our reviews or guides.
  • Editorial questions, partnership proposals, and press enquiries.
  • General questions about how the affiliate model works.
  • Privacy requests under PIPEDA — see our Privacy Policy for the full list of rights.

What We Cannot Help With

  • Casino account issues — including deposits, withdrawals, KYC verification, bonus disputes, or game outcomes. These are handled exclusively by Boo Casino's own support team. We have no access to operator accounts.
  • Game advice or "winning strategies." Casino games are governed by RNGs and house edge — there is no system that beats them.
  • Refund requests. We do not process payments and cannot refund deposits made at the operator.

Responsible Gambling Help

If you are reaching out because gambling has become a problem, please contact a dedicated support service rather than us — they are trained, free, and confidential:

You can also visit our Responsible Gambling page for the full list of tools and Canadian helplines.